Jewel-Assist Support Portal
Effective Date: 16 July 2026
This Privacy Policy explains how personal and technical information may be collected, used, stored, disclosed, and protected when you visit jewel-assist.com, submit a support request, upload materials, or otherwise interact with the website and its related support features (collectively, the “Website”).
By accessing or using the Website, you acknowledge that information may be processed as described in this Privacy Policy.
Depending on the nature of your inquiry, we may receive information that you voluntarily provide, including:
Certain fields may be required to review and respond to your request. You should provide only information that is relevant to the matter being reported.
Where an inquiry concerns a digital product, electronically supplied content, access code, downloadable file, licence, or other digital entitlement, we may process additional information necessary to verify delivery, access, activation, or functionality.
This information may include:
This information may be used to investigate delivery problems, verify access, provide technical assistance, prevent unauthorized use, and resolve support requests.
When you access the Website, certain technical information may be collected automatically, including:
This information is generally used for security, troubleshooting, website operation, and performance analysis.
The Website may receive limited payment-related information that you voluntarily provide for order verification or support purposes, such as:
The Website does not intentionally request or store:
Users should not submit sensitive payment credentials through the contact form or by email.
Information may be processed to:
Information submitted through the Website is not sold or used for unrelated advertising purposes.
Where required by applicable law, information may be processed on one or more of the following grounds:
Where processing is based on consent, you may withdraw that consent subject to applicable legal limitations.
The Website may use cookies, local storage, log files, and similar technologies to:
You may control or disable cookies through your browser settings. Certain Website functions may not operate correctly if cookies are disabled.
Reasonable technical, administrative, and organizational safeguards are used to help protect information from:
These safeguards may include access controls, encrypted communications, system monitoring, restricted administrative permissions, and secure infrastructure practices.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Information may be retained only for as long as reasonably necessary to:
When information is no longer required, it may be deleted, anonymized, or securely archived where permitted by law.
Information may be shared with selected service providers only where reasonably necessary for Website operation or support activities.
These providers may include:
Service providers may process information only for the relevant operational purpose and subject to appropriate safeguards.
Personal information is not rented, traded, or commercially distributed.
Information may be processed or stored in countries other than the country in which you reside.
Where required, reasonable safeguards may be used to protect information transferred internationally, including contractual protections and other legally recognized transfer mechanisms.
Depending on your location and applicable law, you may have the right to:
Reasonable identity verification may be required before a request is processed.
Certain information may be retained where necessary to comply with legal obligations, prevent fraud, resolve disputes, or protect legitimate rights.
You should not submit personal information relating to another person unless you are authorized to do so.
Where information is submitted on behalf of another individual, you confirm that you have the necessary permission to provide it and to request assistance concerning the relevant matter.
The Website is not intended to knowingly collect personal information from children who are below the minimum age required to provide lawful consent under applicable law.
If you believe that a child has submitted personal information without appropriate authorization, please contact us so the matter can be reviewed.
The Website may rely on or link to services operated by third parties, including hosting, communication, payment, shipping, security, or technical service providers.
Those third parties may maintain their own privacy policies and processing practices.
This Privacy Policy does not govern services that are independently operated and not under our direct control.
The Website does not ordinarily use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.
Automated tools may be used for security monitoring, spam detection, fraud prevention, or technical diagnostics.
This Privacy Policy may be updated periodically to reflect:
The revised version becomes effective when published on the Website. The effective date shown at the beginning of the document will be updated accordingly.
Questions regarding this Privacy Policy or requests concerning personal information may be sent to: