Terms of Service

Jewel-Assist Support Portal

Effective Date: 16 July 2026

These Terms of Service govern your access to and use of jewel-assist.com, including its contact forms, support tools, informational materials, and related features (collectively, the “Website”).

By accessing the Website or submitting a request, you agree to these Terms. If you do not accept them, please discontinue use of the Website.

1. Purpose of the Website

The Website provides an online channel through which users may submit questions and request assistance concerning matters such as:

• orders and delivery;
• product information and care;
• sizing or material questions;
• payments and refunds;
• other support-related inquiries.

The Website is intended primarily for communication and request handling. Submitting a message does not guarantee a particular response, outcome, refund, replacement, or resolution.

2. User Eligibility

By using the Website, you confirm that:

• you have the legal capacity to accept these Terms;
• the information you provide is accurate to the best of your knowledge;
• you are submitting information for a lawful purpose;
• you are authorized to provide any order or transaction details included in your request.

Where a user is acting on behalf of another person, the user confirms that they have permission to do so.

3. Acceptable Use

You must not use the Website to:

• submit false, deceptive, or fabricated information;
• impersonate another person;
• upload unlawful, harmful, or infringing material;
• transmit malware, scripts, or malicious code;
• attempt to bypass security controls;
• gain unauthorized access to systems, accounts, or information;
• disrupt the operation or availability of the Website;
• submit excessive automated or repetitive requests.

Access may be restricted where misuse, fraud, or a security threat is reasonably suspected.

4. Support Requests

Requests are reviewed using the information made available by the user.

The time required to respond may depend on:

• the nature and complexity of the inquiry;
• whether sufficient information has been provided;
• the need for verification;
• technical or operational conditions;
• current request volume.

We may request additional information before continuing to review a matter.

5. Order and Payment Matters

The Website may help users communicate about order references, payment questions, delivery issues, returns, or refund requests.

However, the Website itself does not:

• independently process payments;
• store full payment card credentials;
• guarantee refunds or charge reversals;
• control banks, card networks, couriers, or external payment services;
• make decisions on behalf of independent service providers.

Any refund, return, delivery, or payment outcome may depend on the applicable purchase terms and the actions of relevant external providers.

6. User Submissions

You retain ownership of the messages, documents, screenshots, and other materials you submit.

By submitting content, you grant permission to access, review, reproduce, and use that content only as reasonably necessary to:

• investigate your request;
• communicate with you;
• maintain support records;
• prevent abuse or fraud;
• comply with legal obligations.

You must not submit content that violates another person’s rights or contains information you are not authorized to disclose.

7. Website Availability

The Website may occasionally be unavailable or operate with limited functionality because of:

• maintenance;
• updates;
• infrastructure failures;
• internet or hosting interruptions;
• cybersecurity incidents;
• circumstances outside reasonable control.

Features may be modified, suspended, or removed where reasonably necessary.

8. Information and Accuracy

We aim to keep Website information useful and current, but we do not guarantee that every description, instruction, estimate, or response will always be complete or error-free.

Information provided through the Website is general support information and should not be treated as legal, financial, or professional advice.

9. Intellectual Property

Unless otherwise indicated, the Website’s design, layout, software, text, icons, graphics, and related materials are protected by applicable intellectual property laws.

You may use the Website for personal, non-commercial purposes.

You may not, without authorization:

• reproduce substantial portions of the Website;
• distribute or commercially exploit its content;
• alter or create derivative versions;
• reverse engineer software components;
• remove intellectual property notices.

10. External Services and Links

The Website may rely on or link to services operated by third parties, including hosting, communication, payment, shipping, or security providers.

Those services may be governed by their own terms and policies. We do not control and are not responsible for their independent availability, conduct, or practices.

11. Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis.

To the extent permitted by applicable law, no guarantee is made that the Website will:

• be continuously available;
• operate without errors;
• meet every user requirement;
• produce a specific support outcome;
• be free from all security vulnerabilities.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, or consequential loss resulting from:

• inability to access the Website;
• reliance on incomplete information;
• delays in responding to a request;
• failures of third-party services;
• unauthorized activity outside our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability for fraud or other liability that cannot lawfully be excluded.

13. Privacy

Information submitted through the Website is handled in accordance with the applicable Privacy Policy.

By using the Website, you acknowledge that information may be collected and processed for support, security, and operational purposes as described there.

14. Suspension or Restriction

Access to the Website may be suspended or restricted where reasonably necessary to:

• protect Website security;
• investigate suspected fraud;
• prevent unlawful conduct;
• address violations of these Terms;
• comply with legal obligations;
• preserve operational stability.

15. Changes to These Terms

These Terms may be updated to reflect legal, technical, or operational developments.

The revised version becomes effective when published on the Website. The effective date displayed at the top will be updated accordingly.

Continued use after publication means that you accept the revised Terms.

16. Governing Law and Disputes

These Terms are subject to the laws that apply to the relevant user, transaction, and operation of the Website.

Nothing in these Terms removes any mandatory consumer rights or prevents a user from bringing a claim before a court or authority that has jurisdiction under applicable law.

17. Contact

Questions about these Terms or use of the Website may be sent to:

business@jewel-assist.com